Frequently Asked Questions & Answers about NetTeller

With NetTeller you have access to your Stockgrowers State Bank accounts from the comfort of your home, office or anywhere you have access to the Internet. NetTeller allows you to:

• View current account information
• Transfer funds among your Stockgrowers State Bank accounts
• View transaction history
• Make your loan payments
• Print a statement copy with eStatements
• View check images
• Pay bills and Pay a Person with Bill Pay
• Make a deposit with Mobile Banking and Remote Deposit
  

You can view the following accounts with NetTeller: Checking, Savings, Money Market, Certificate of Deposits, IRAs, Lines of Credit, Mortgages, and Loans.

The NetTeller program runs on a secure website. You need Internet access and your internet browser must allow access to secure sites. In order to provide a solid security environment, we require that you use 128-bit encryption with your web browser.

You can transfer money between your personal Stockgrowers State Bank accounts.

Funds transferred between your Stockgrowers State Bank accounts using NetTeller will be updated in the available balance immediately, but the transaction detail will not be reflected until the next business day. The transfer or payment cut-off time for current day’s business is 3:00 pm, Monday through Friday. Transfers or payments made on a holiday that Stockgrowers State Bank observes, will be posted on the next business day.

The balances displayed on NetTeller for your accounts will change throughout the day based on your NetTeller activity as well as other banking activities that are completed throughout the day.

Although the number of checking account transactions is unlimited, there are some government imposed transaction limitations on Savings and Money Market accounts. Preauthorized, automatic, or telephone transfers, in the aggregate, are limited to 6 per statement cycle. An excess debit activity fee will be charged per item, if you go over these limitations on your Savings and Money Market accounts.

Your banking information never travels the Internet without encryption protection. Login sessions have a time-out limit, and after the limit is reached you are required to login again. Password guessing is deterred and reported and multi-factor authentication is used.

You can reset your password by using the “Reset Password” function. To enable this function you must enter a “Password Reset Question” & “Password Reset Answer” and email address in the NetTeller options menu. You can also contact us at 620-635-4032 or 620-873-2123.

You can enroll by printing and completing the NetTeller Online Banking Application and return; or by visiting either location in Ashland or Meade to complete your NetTeller online banking application.